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  • Customer Engagement

    The Sherlock Holmes Problem: The Case of the Perfectly Personalized Irrelevance

    I. The Room By the time Sherlock Holmes enters the room, everyone else has already seen it. The inspector has

    Written by: Mrinal Parekh
    Published on: 02 Nov, 2026
    Customer Engagement

    Memory, Reflex, and the Hudson: What Sully Reveals About Live 1:1 Personalization

    I. 208 Seconds On January 15, 2009, an ordinary flight from New York's LaGuardia Airport to Charlotte, North Carolina, became

    Written by: Mrinal Parekh
    Published on: 30 Oct, 2026
    Customer Engagement

    What Iron Man and JARVIS Reveal About Customer Engagement and AI Decisioning

    I. The Suit The first time Tony Stark's Iron Man suit takes flight, its power is impossible to miss. It

    Written by: Mrinal Parekh
    Published on: 15 Oct, 2026
    Customer Engagement

    What The Bear Reveals About Why Great AI Can Still Make Bad Decisions

    I. The Take That Doesn't Cut Away The Bear is a show about a decorated fine-dining chef named Carmy “The

    Written by: Mrinal Parekh
    Published on: 30 Sep, 2026
    Customer Engagement

    The Campaign That Arrives Too Late: Why Customer Engagement Can No Longer Be Decided in Advance

    I. The Letter In 1834, a merchant in Bombay sat down to write a letter to his agent in London.

    Written by: Mrinal Parekh
    Published on: 17 Sep, 2026
    Customer Engagement

    NBA 2026 Marketing Strategies: How Brands Can Drive Real-Time Fan Engagement

    The NBA, one of the largest sporting events in the world, is increasingly becoming a real-time digital engagement ecosystem. It

    Written by: Mrinal Parekh
    Published on: 09 Jun, 2026
    CleverTap

    Agentic AI in Marketing: Why CMOs Must Rethink Strategy, Scale, and Systems

    The conversation around AI in marketing has quickly shifted from “Will it change marketing?” to “How fast can we adapt?”

    Written by: Mrinal Parekh
    Published on: 01 Apr, 2026
    AI and ML

    Why Financial Services Need 1:1 Personalization

    Not long ago, fintech apps had one job: help users move money.Send. Receive. Pay. Track. Repeat. But that version of

    Written by: Mrinal Parekh
    Published on: 17 Feb, 2026
    AI and ML

    E-Commerce Marketing Automation: Strategies, Benefits & How to Get Started

    Over the last decade, e-commerce marketing has evolved from product promotions to highly targeted, data-driven strategies that meet rising consumer

    Written by: Mrinal Parekh
    Published on: 06 Oct, 2025
    AI and ML

    AI in Marketing: From Insights to Engagement – Applications You Need to Know

    According to Statista, AI use in marketing is expected to generate approximately $47 billion in global market revenue by 2025

    Written by: Mrinal Parekh
    Published on: 04 Sep, 2025
    AI and ML

    The AI Stack for Marketers: From Legacy Tools to Intelligent Systems

    Five years ago, a marketer’s stack looked predictable - a linear collection of tools starting with a data layer, working

    Written by: Mrinal Parekh
    Published on: 01 Sep, 2025
    AI and ML

    Ethical Use of AI in Marketing: Protecting Trust, Brand, and Growth

    The use of AI in marketing has exploded in recent years. From generating hyper-personalized content at scale to orchestrating entire

    Written by: Mrinal Parekh
    Published on: 01 Sep, 2025

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