Privacy Policy

  1. WizRocket Inc., a Delaware corporation (“WizRocket”, “we” or “us”)provides its customers (“Customers”) with the ability to analyze how their end users (“Customer End Users”) interact with Customer website(s) or mobile application(s)and contact Customer End Users via the CleverTap service(the “CleverTap Service”).Use of the CleverTap Service, CleverTap.com and any other Uniform Resource Locator (“URL”) provided by WizRocket (the “CleverTap Websites”) is subject to the terms and conditions set forth in this Privacy Policy (the “Privacy Policy”).PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING OR USING THE CleverTap SERVICEAND/OR THE CleverTap WEBSITES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND TO ALL THE TERMS OF THIS PRIVACY POLICY AND OUR TERMS OF SERVICE. IF YOU DO NOT AGREE TO SUCH TERMS, EXIT THIS PAGE AND DO NOT ACCESS OR USE THE CleverTap SERVICEAND/OR THE CleverTap WEBSITES.We are committed to respect and protect the privacy of both Customers and Customer End Users and the information we may obtain through the CleverTap Service and/or the CleverTap Websites, and we have created this Privacy Policy to inform all users about how we collect, use and share Customer personal information and that of Customer End Users, and about our privacy practices in general.We are always ready to address questions and concerns regarding this privacy policy and our privacy practices. If you would like to contact customer service, please contact us via http://clevertap.com/company/contact-usWe continually strive to find new ways to enhance the experience of the CleverTap Service and/or the CleverTap Websites and we may modify this Privacy Policy from time to time to reflect changes in our privacy practices. All users, including Customers and Customer End Users, are encouraged to review this Privacy Policy periodically and to check the “Last Updated” date at the top of the Privacy Policy for the most recent version. If we make changes to this Privacy Policy, we will notify you here, by email, the CleverTap Service or CleverTap Websites.
    1. Terms of Service.Use of the CleverTap Service and the CleverTap Websites is subject to the terms of our Terms of Service found at http://clevertap.com/terms-service, which is hereby incorporated and made part of this Privacy Policy. By using the CleverTap Service and/or the CleverTap Websites, you agree to be bound by our Terms of Service.
    2. Types and Uses of Collected Information. CleverTap collects two types of information:

    a. Personally Identifiable Information. Personally Identifiable Information is information that identifies a specific person. When you engage in certain activities via the CleverTap Service and/or the CleverTap Websites, including but not limited to creating an account, sending feedback, or otherwise participating in the CleverTap Service (collectively, “Identification Activities”), we may ask you to provide certain information. If you elect to engage in an Identification Activity, however, we may ask you to provide us with certain personal information, such as name, address (including zip code), email address and/or telephone number. Depending on the Identification Activity, some of the information we ask you to provide may be identified as mandatory and some identified as voluntary. If you do not provide mandatory information for a particular Identification Activity, you will not be permitted to engage in that Identification Activity with the CleverTap Service. Depending on the Identification Activity, WizRocket may not re-ask you for Personally Identifiable Information if such are already stored with us.

    We may use Personally Identifiable Information to provide products and/or services to you, administer sweepstakes and contests, enhance the operation of the CleverTap Service and/or the CleverTap Websites, improve our marketing and promotional efforts, analyze use of the CleverTap Service and/or the CleverTap Websites, improve the CleverTap Service and/or the CleverTap Websites, and tailor your experience with third parties as provided below in this Privacy Policy. We may also use Personally Identifiable Information to troubleshoot, resolve disputes, accomplish administrative tasks, contact you, enforce our agreements with you, including our Terms of Service and this Privacy Policy, comply with applicable law, and cooperate with law enforcement activities. The CleverTap Websites may include social media features such as the Facebook “like” button or other associated social media buttons and widgets and such social media features which are hosted by a third party or directly on the CleverTap Websites may collect your IP address and other information. Such interactions are governed by the applicable privacy policy of such social media feature.

    b. Non-Personally Identifiable Information. Non-Personally Identifiable Information is information that does not identify a specific person. This type of information may include things like the URL of the website you visited before coming to the CleverTapWebsites or otherwise participating in the CleverTap Service, the URL of the website you visit after leaving the CleverTapWebsites, the type of browser you are using, your Internet Protocol (“IP”) address, or general and/or aggregated location data that does constitute Personally Identifiable Information. We, and/or our authorized Third Party Service Providers, may automatically collect this information when you visit or use the CleverTapWebsites through the use of electronic tools like Cookies and Web beacons or Pixel tags, as described below in this Privacy Policy.

    We use Non-Personally Identifiable Information to troubleshoot, administer the CleverTap Service, analyze trends, gather demographic information, comply with applicable law, and cooperate with law enforcement activities. We may also share this information with our authorized Third Party Service Providers to measure the overall effectiveness of our products and services.

    1. Release of Personally Identifiable Information. We will not sell or share Personally Identifiable Information with other parties except as provided below:

    a. Authorized Third Party Service Providers. WizRocket may provide products and services through third parties. These “Third Party Service Providers” perform functions on our or your behalf. You or we may share Personally Identifiable Information with such Third Party Service Providers to fulfill orders, move data in or out of the CleverTap Service and/or the CleverTap Websites, analyze data, operate the CleverTap Service and/or the CleverTap Websites, troubleshoot and provide customer service. We may also provide personal information to individuals and companies with whom we have business relationships and may share your information with Third Party Service Providers to accomplish our administrative tasks. However, the use of Personally Identifiable Information by such parties is governed by the privacy policies of such parties and is not subject to our control.

    b. Remarketing. Remarketing is a way for us to connect with people, based upon your past interactions with the CleverTap Websites. Third-party marketing vendors may be hired by CleverTap to perform remarketing services. As a result, third-party vendors, including Google, may show CleverTap ads on sites on the Internet. Third-party vendors may use cookies to serve ads based on a user’s prior visits to the CleverTapWebsites. Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page athttp://www.google.com/privacy_ads.html. WizRocket will not place remarketing advertisements in the CleverTap Service.

    c. Acquisition. As with any other company, we could merge with, or be acquired by another company. If this occurs, the successor company would acquire the information we maintain, including Personally Identifiable Information. However, Personally Identifiable Information would remain subject to this Privacy Policy.

    d. As Required by Law. We reserve the right to disclose Personally Identifiable Information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on us, enforce or apply this Privacy Policy, Terms of Service or other agreements or protect the rights, property or safety of the CleverTap Service and the CleverTap Websites, users of the CleverTap Service and the CleverTap Websites or others.

    e. Emergency. Other extraordinary circumstances not listed here may require disclosure: we may also disclose information when we believe it’s necessary to prevent imminent and serious bodily harm to a person; to address fraud, security, or spam; or to protect our rights or property.

    f. Customer End Users. As part of the provision of the CleverTap Service to Customers, WizRocket collects certain information and data about Customer End Usersas determined by the applicable Customer (“Customer End User Data”). WizRocket does not control or otherwise approve any messages or requests for Customer End User Data made by a Customer to a Customer End User. Customer End Users should be aware that a Customer can request such Customer End User Data from them in order to use the Customer’s website(s)and/or mobile application(s) and that Customer End User Data may then be included in information given to WizRocket through your use of the CleverTap Service. Therefore, Customer End Users should be prompted review the privacy policy of a Customer’s website and/or mobile application to asses the security of any information a Customer End User discloses. To the extent that WizRocket does receive any Customer End User Data, WizRocket shall make reasonable efforts, consistent with the terms of this Privacy Policy, to maintain the confidentiality of such Customer End User Data. WizRocket has no direct relationship to the Customer End Users whose Customer End User Data it processes and such Customer End User who seeks access, or who seeks to correct, amend, or delete inaccurate Customer End User Data should direct his or her query to the applicable Customer for removal. Once such Customer requests removal of such applicable Customer End User Data, WizRocket will respond to such request within 30 business days.

    1. Referrals. Customers may choose to refer colleagues to use the CleverTap Service by sending invitation emails via an invite feature. Upon such referral, WizRocket stores the email addresses provided so that the respondents may be sent reminders of the invitations. WizRocket does not sell these email addresses or use them to send any other communication besides invitations and invitation reminders. Recipients of invitations may contact WizRocket to request removal of their information from our database.
    2. Release of Non-Personally Identifiable Information. We may disclose or share Non-Personally Identifiable Information with Third Party Service Providers and the general public. For example, we may share aggregated demographic information (which does not include any Personally Identifiable Information) or use Third Party Service Providers to track and analyze Non-Personally Identifiable Information usage and volume statistical information from our Customers and Customer End Users to administer the CleverTap Service. In order to administer the CleverTap Service, we collect Customer End User Data and provide analyses of anonymized aggregate Customer End User Data to the applicable Customer and, if applicable, Third Party Service Providers. We may also publish this aggregated information for promotional purposes. Notwithstanding the foregoing, Customer is the owner of its applicable Customer End User Data.

    We may use Third Party Service Providers to serve ads when you use the CleverTap Websites. These companies may use Non-Personally Identifiable Information about your visits and use of the CleverTap Service and/or the CleverTap Websites, and visits to other websites or locations in order to provide, through the use of network tags, advertisements about goods and services that may be of interest to you.

    1. Third Party Advertising. Advertisements appearing on the CleverTapWebsites may be delivered to users by WizRocket or one of our advertising partners. Our advertising partners may set cookies. Doing this allows the advertising partners to recognize your computer each time they send you an advertisement. In this way, they may compile information about where you, or others who are using your computer or device, saw their advertisements and determine which advertisements are clicked. This information allows an advertising partner to deliver targeted advertisements that they believe will be of most interest to you. WizRocket does not have access to or control of the cookies that may be placed by the third party advertising servers of ad partners. This privacy statement covers the use of cookies by WizRocket and does not cover the use of cookies by any of its advertisers.
    2. Updating Information. Customers may change any of their applicable Personally Identifiable Information by logging into their account and accessing the “My Profile” section of the CleverTap Service or CleverTap Websites, as applicable. We encourage Customers to promptly update their Personally Identifiable Information if it changes, as out-of-date Personally Identifiable Information may negatively affect the quality of your CleverTap Service experience.
    3. Choices on Collection/Use of Information. Customers can always choose not to provide certain information, although a certain level of information may be required to engage and participate in the CleverTap Service. Customers you cannot opt-out of Administrative Emails. “Administrative Emails” relate to Customer’s activity on the CleverTap Service and/or the CleverTap Websites, and include but are not limited to emails regarding a Customer’s account, requests or inquiries. If a Customer does not want to receive promotional emails from us, such Customer may elect to opt-out of receiving promotional emails at any time after registering by e-mailing us at support@CleverTap.com or by hitting the “unsubscribe” button at the bottom of any of our e-mails.
    4. Security of Information. Customers can access the Personally Identifiable Information that it has provided via the CleverTap Service and/or the CleverTap Websites with a password and username. This password is encrypted. We advise against sharing passwordsand usernames with anyone. If a Customer’s account is accessed via a third-party site or service, there may be additional or different sign-in protections via that third-party site or service. Customers need to prevent unauthorized access to their account and the Personally Identifiable Information that you have provided,including without limitation any applicable Customer End User Data, by selecting and protecting your password and/or other sign-in mechanism appropriately and limiting access to your computer, browser, or mobile device by signing off after a Customer has finished accessing your account. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time. In the event that we believe that the security of a Customer’s information may have been compromised, we may seek to notify the Customer of that development. In addition, the Personally Identifiable Informationthat you have provided, including without limitation Customer End User Data, resides on a secure server that only selected personnel and contractors have access to. We may encrypt certain sensitive information using Secure Socket Layer (SSL) technology to ensure that Personally Identifiable Information is safe as it is transmitted to us. However, no data transmission can be guaranteed to be 100% secure. As a result, while we employ commercially reasonable security measures to protect data and seek to partner with companies that do the same, we cannot guarantee the security of any information transmitted to or from or via the CleverTap Service and/or the CleverTap Websites, and we are not responsible for the actions of any third parties that may receive any such information.
    5. Data Tracking.

    a. Cookies. To facilitate and customize your experience with the CleverTap Service and/or the CleverTap Websites, we may store cookies on your computer or other similar device through which you access the CleverTap Service and/or the CleverTap Websites. A cookie is a small text file that is stored on your computer or other device for record-keeping purposes that contains information about you. We use cookies to save you time while using the CleverTap Service and/or the CleverTap Websites, remind us who you are, and track and target your interests in order to provide a customized experience. Cookies also allow us to collect Non-Personally Identifiable Information from you, like which pages you visited, what links you clicked on, and how you used the CleverTap Service and/or the CleverTap Websites. We may use Third Party Service Providers to display advertisements on the CleverTapWebsites. As part of their service, they may place separate cookies on your computer or similar device. We have no access to or control over these cookies. This Privacy Policy covers the use of cookies by the CleverTap Websites only and does not cover the use of cookies by any Third Party Service Provider. Most browsers automatically accept cookies, however you may be able to modify your browser settings to decline cookies. Please note that if you decline or delete these cookies, some parts of the CleverTapWebsites may not work properly.

    b. Other Tracking Devices. We may use other industry standard technologies like pixel tags and web beacons to track your use of the CleverTapWebsites, or we may allow our Third Party Service Providers to use these devices on our behalf. When you access the CleverTap Service and/or the CleverTap Websites, or open or click an email, pixel tags and web beacons generate a Non-Personally Identifiable notice of that action. Pixel tags allow us to measure and improve our understanding of visitor traffic and behavior on the CleverTapWebsites, as well as give us a way to measure our promotions and performance. We may also utilize pixel tags and web beacons provided by our marketing partners for the same purposes.

    c. How to Opt-Out of Third Party Tracking Technologies. Our advertising service vendors and other third parties may also use tracking technologies to serve you advertisements tailored to interests you have shown by browsing on the CleverTapWebsites and other sites, applications, destinations, and services you have visited, and to determine whether you have seen a particular advertisement before to avoid sending you duplicate advertisements, and for other lawful business purposes. In doing so, these third parties may collect non-personally identifiable data including for example the make, model, settings, specifications (e.g., CPU speed, connection speed, browser type, operating system, device identifier) and geographic location of your computer, mobile or other device, as well as date/time stamp, IP address, pages visited, time of visits, content viewed, ads viewed, the site(s), application(s), destination(s), and/or service(s) you arrived from, and other clickstream data. The use of tracking technologies by third parties is subject to their own privacy policies, not this Privacy Policy, and we have no responsibility or liability in connection therewith. If you do not want the services that tracking technologies provide, you may be able to opt-out by visiting http://www.aboutads.info.

    1. Privacy Policies of Third Party Websites. This Privacy Policy only addresses the use and disclosure of information we collect via the CleverTap Service and/or the CleverTap Websites. Other websites or services that may be accessible through the CleverTap Service and/or the CleverTap Websites may have their own privacy policies and data collection, use and disclosure practices. If you use, link or visit any such website, we urge you review the website’s privacy policy. We are not responsible for the policies or practices of third parties.
    2. Email Choice/Opt-out. We will make commercially reasonable efforts to implement your email opt-out requests promptly, but you may still receive communications from us for up to ten (10) business days as we process your request.
    3. Privacy Settings. As a user, you may have limited access to privacy settings. These settings help hide information you wish to share with other users and/or the public. It is up to you to select the appropriate privacy settings. If you don’t agree with the available privacy settings, please stop using the CleverTap Service and/or the CleverTap Websites.
    4. Public Areas. We may provide areas on the CleverTapWebsites where you can publicly post information about yourself or can communicate with others such as on forums. This information may be accessible by other users and companies and may appear on other websites or web searches, and therefore this information could be read, collected, and used by others. We have no control over who reads your postings or what other users may do with the information you voluntarily post, so please use caution when posting any content or providing anything that could be deemed personal information.
    5. Notice of Privacy Rights to California Residents. California law requires that we provide you with a summary of your privacy rights under the California Online Privacy Protection Act (“COPPA”) and the California Business and Professions Code. As required by COPPA, we will provide you with the categories of Personally Identifiable Information that we collect through the CleverTap Service and/or the CleverTap Websites, and the categories of third party persons or entities with whom such Personally Identifiable Information may be shared for direct marketing purposes at your request. California law requires us to inform you, at your request, (1) the categories of Personally Identifiable Information we collect and what third parties we share that information with; (2) the names and addresses of those third parties; and (3) examples of the products marketed by those companies. COPPA further requires us to allow you to control who you do not want us to share that information with. To obtain this information, please send a request by email or physical mail to the address found below. When contacting us, please indicate your name, address, email address, and what Personally Identifiable Information you do not want us to share with our marketing partners. The request should be sent to the attention of our legal department, and labeled “California Customer Choice Notice.” Please allow 30 days for a response. Also, please note that there is no charge for controlling the sharing of your Personally Identifiable Information or requesting this notice.
    6. [E.U. Safe Harbor Framework. WizRocket complies with the US-EU and the US-Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. WizRocket has certified that it adheres to the Safe Harbor Policy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, please visit http://www.export.gov/safeharbor/.]
    7. Children. If you are under the age of 18, you represent that you have the consent of a parent or legal guardian to use and access the CleverTap Service and/or the CleverTap Websites. If you become aware that your child has provided us with personal information without your consent, please contact us at http://clevertap.com/company/contact-us
    8. Customer Service. For assistance or questions regarding this Privacy Policy or the CleverTap Service and/or the CleverTap Websites, you may contact us at http://clevertap.com/company/contact-us