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The landscape of customer engagement is undergoing a monumental shift. This is being driven by a new generation of customers
From big tech and investors hyping it up and industry skeptics predicting doomsday to the LinkedIn thought leadership posts written
Want to understand your customers better? Learn how RFM analysis can help you segment your audience by value, uncover key
Customer lifetime value (CLV) is a metric that estimates how much revenue an average customer is worth to your company
The language of business is money. The latest marketing campaign budget will only be approved when past campaigns have shown
Savvy marketers increasingly rely on predictive approaches to gain an edge in a data-driven market. With fragmented customer journeys, shorter
Delivering truly 1:1 personalization across every channel is a top goal for modern marketers, but it’s hard. Customers expect seamless,
It’s about time. And we’re just getting started. We are absolutely thrilled to share that CleverTap has been recognized as
Today’s shoppers expect e-commerce personalization. They want retailers to recognize them as individuals. About 71% of consumers expect personalized interactions,
Consumers today expect brands to know them. In fact, 70% of people say they will shop only with brands that
Next Best Action (NBA) is about treating customers like individuals, not entries in a segment. It uses real-time customer data
Geofencing is one of the few mobile marketing strategies that meet a user in the moment. When you enter a
A customer rarely churns because of one isolated issue. Most churn is the final outcome of expectations not being met
Mobile apps lose 77% of users within three days of install, but teams that personalize their apps slash that churn
Choosing between Insider vs. Klaviyo, i.e., the right marketing automation and personalization platform, can make or break a brand’s engagement
Most teams know users are dropping off. Very few know exactly where it happens or why. That lack of clarity
A day in the life of a marketer today is not only complex but incredibly demanding. From juggling customer acquisitions
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