Customer Engagement

The 4 Pillars of Customer Retention

In our experience powering over 8,000 mobile app customers, we’ve noticed that the brands who have been consistent in retaining

Written by: Shivkumar M
Published on: 29 Aug, 2019
CleverTap

3 years at CleverTap

Supreet Kini is a Senior Customer Success Manager based out of our Mumbai office. We asked him to write about

Written by: Supreet
Published on: 28 Aug, 2019
Customer Engagement

Rewarded Video Ads: The Ticket to Higher Retention and Revenue

Imagine this: your app displays a video ad pop up… and instead of complaining, your users are actually excited to

Written by: Shivkumar M
Published on: 27 Aug, 2019
Mobile Marketing

Why You Shouldn’t Rely on User Acquisition to Support App Growth

Say you own a small flower shop on a busy street. You have a few people browsing around in your

Written by: Subharun Mukherjee
Published on: 22 Aug, 2019
Customer Engagement

Acknowledgment-Interest-Conversion: A New Way to Measure Engagement

At CleverTap, we're big on mobile engagement. But what does "mobile engagement" really mean? On a superficial level, you could

Written by: Subharun Mukherjee
Published on: 21 Aug, 2019
Data and Analytics

What Is Cost-Per-Thousand (CPM) Impressions?

Acronyms spring eternal.  Did you know that “scuba” and “laser” are both acronyms? They stand for “self-contained underwater breathing apparatus”

Written by: Subharun Mukherjee
Published on: 20 Aug, 2019
Customer Engagement

How to Ruin Your Mobile App: Worry About Customer Retention Tomorrow

Every so often, we encounter marketers at hot new startups who ask the inevitable question: “How do I growth hack

Written by: Shivkumar M
Published on: 15 Aug, 2019
AI and ML

How Mobile Apps Use CleverTap to Transform Customer Experiences at Scale

Transforming customer experiences has been a top priority for marketers for some time, however, a large percentage of marketers seem

Written by: CleverTap
Published on: 14 Aug, 2019
Customer Engagement

Using Emotional Branding Effectively

It’s basically mind control.  Everything from your icon, design, and user experience can be optimized through emotional branding to establish

Written by: Subharun Mukherjee
Published on: 13 Aug, 2019
Customer Engagement

User Acquisition Starts with Retention

We’ve said it so many times, it’s basically our company mantra: Retention is the foundation for growth.  From a sheer

Written by: Shivkumar M
Published on: 08 Aug, 2019
Customer Engagement

NPS Metric: Why Your App Shouldn’t Just Rely On This Measurement

If you’ve ever answered the question “How likely is it that you would recommend our mobile app to a friend

Written by: Shivkumar M
Published on: 07 Aug, 2019
Customer Engagement

9 Actionable Customer Experience Metrics to Boost User Retention

It’s no secret the success of an app is heavily dependent on the user experience.  Everything from app store ranking,

Written by: Subharun Mukherjee
Published on: 06 Aug, 2019

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