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The landscape of customer engagement is undergoing a monumental shift. This is being driven by a new generation of customers
From big tech and investors hyping it up and industry skeptics predicting doomsday to the LinkedIn thought leadership posts written
Want to understand your customers better? Learn how RFM analysis can help you segment your audience by value, uncover key
Customer lifetime value (CLV) is a metric that estimates how much revenue an average customer is worth to your company
The language of business is money. The latest marketing campaign budget will only be approved when past campaigns have shown
Big changes are coming to how businesses communicate on WhatsApp. Starting July 1, 2025, WhatsApp Business is shifting from a
Marketers today require tools that align seamlessly with the evolving expectations of their customers, support diverse use case scenarios, and
E-commerce conversions are the lifeblood of online retail, turning casual visitors into paying customers. Your conversion rate reflects how well
In today's world, inclusion is no longer a courtesy; it's a necessity. With over 1.3 billion people worldwide with disabilities,
User drop-off rate refers to the percentage of users who abandon a process before completing a desired action. Every marketing
Conversion rate optimization (CRO) is critical for fintech companies aiming to thrive in a rapidly evolving digital landscape. In recent
A smooth app onboarding experience on mobile can mean the difference between a one-time user and a loyal customer. About
Customer retention is essential for sustainable business growth, and a win-back campaign is a powerful tool to achieve it. With
Just a few years ago, marketing automation meant scheduling email blasts or setting simple, rule-based workflows in motion. It saved
If your email performance is lagging, chances are your messaging isn’t aligned with user intent. Modern users expect contextual, behavior-led
This guide outlines 14 proven types of segmentation across three operational layers—market, audience, and customer. If your goal is to
How many times have you visited a restaurant on a friend’s recommendation or bought a product because your peers rated
Free Customer Engagement Guides
Join our newsletter for actionable tips and proven strategies to grow your business and engage your customers.
