Loyalty

How To Measure Customer Loyalty: 9 Important Metrics

Customer loyalty is defined as a positive emotional relationship between a repeat customer and your brand. It stems from continuous

Written by: Shivkumar M
Published on: 28 Dec, 2023
Personalization

14 Customer Retention Lessons From Experts

No two companies or industries have the same customer retention strategies, and it’s not hard to see why. For example,

Written by: Shivkumar M
Published on: 29 Nov, 2023
Customer Engagement

Transform Customer Engagement with Trusted and Contextual Experiences

Customers often turn to social media to express dissatisfaction, especially regarding voice calls. Common grievances include unresolved issues, poor telecom

Written by: Shivkumar M
Published on: 21 Nov, 2023
Customer Engagement

The Power of Browser Notifications in User Engagement

User engagement is the ultimate metric for measuring the success of a digital brand. Crafting innovative methods to reach current

Written by: Shivkumar M
Published on: 10 Oct, 2023
Mobile Marketing

In-App Messaging Best Practices: Updated for 2024 and Beyond

A user has your app open and then receives an in-app message that your mobile marketers sent as part of

Written by: Shivkumar M
Published on: 05 Oct, 2023
Customer Engagement

Measuring and Maximizing User Engagement: Key Metrics and Analysis

The mobile app market is fiercely competitive. You have to go beyond simply capturing a user’s attention. It’s all about

Written by: Shivkumar M
Published on: 03 Oct, 2023
Push Notifications

Elevate Your Mobile Push Notifications: Advanced Tactics for Better Engagement

The competition for user attention is fierce. So, it’s crucial for app developers and marketers to employ effective strategies to

Written by: Shivkumar M
Published on: 26 Sep, 2023
Data and Analytics

Leveraging Customer Data Platforms for Personalized Marketing

We’re all drowning in content — from the never-ending stream of social media updates to round-the-clock emails, messages, and of

Written by: Shivkumar M
Published on: 21 Sep, 2023
Technology

The Three Building Blocks of LiveOps Events

LiveOps — short for live operations — has been described as “games-as-a-service.” This is because of the way it creates

Written by: Shivkumar M
Published on: 12 Sep, 2023
Mobile Marketing

Five Reasons Why You Need to Adopt a Mobile-First Approach

More than half of the globe turns to its mobile device when accessing the internet. According to Statista, mobile internet

Written by: Shivkumar M
Published on: 08 Sep, 2023
Ecommerce and Retail

How to Maximize Average Order Values in Your Ecommerce App

In an era marked by the proliferation of online shopping apps, businesses that want to thrive need to understand key

Written by: Shivkumar M
Published on: 28 Aug, 2023
Loyalty

Loyalty Marketing: It’s Not Just About Free Stuff (But It Helps!)

When my family has to travel to Asia, we try as much as possible to book our flights via Korean

Written by: Shivkumar M
Published on: 21 Aug, 2023

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