Customer Engagement

Why MAU is an Overrated Growth Metric

Imagine this: you’re sitting in the doctor’s office for your annual physical. The doctor comes in with his clipboard, makes

Written by: Anand Jain
Published on: 07 Nov, 2019
Customer Engagement

3 KPIs Mistakenly Used For Retention (and What You Should Be Measuring Instead)

We’ve said it time and time again: Retention is the most effective way for mobile marketers to drive measurable growth. 

Written by: Subharun Mukherjee
Published on: 29 Oct, 2019
Customer Engagement

7 Best Practices for Improving User Engagement This Holiday Season

The holidays are right around the corner — which means if you haven’t thought about your holiday campaigns, you might

Written by: Subharun Mukherjee
Published on: 17 Oct, 2019
Customer Engagement

Solve the Retention Problem By Delivering the Emotional Connection Users Crave

Solving customer retention is the single most effective way to drive business growth.  Yet too many companies focus their marketing

Written by: Shivkumar M
Published on: 08 Oct, 2019
Customer Engagement

7 Tactics for Humanizing Your Brand

Automation has fundamentally changed how business is conducted. Chatbots are available 24/7 to assist customers with immediate questions, content is

Written by: Subharun Mukherjee
Published on: 03 Oct, 2019
Customer Engagement

The 4 Pillars of Customer Retention

In our experience powering over 8,000 mobile app customers, we’ve noticed that the brands who have been consistent in retaining

Written by: Shivkumar M
Published on: 29 Aug, 2019
Customer Engagement

Rewarded Video Ads: The Ticket to Higher Retention and Revenue

Imagine this: your app displays a video ad pop up… and instead of complaining, your users are actually excited to

Written by: Shivkumar M
Published on: 27 Aug, 2019
Customer Engagement

Acknowledgment-Interest-Conversion: A New Way to Measure Engagement

At CleverTap, we're big on mobile engagement. But what does "mobile engagement" really mean? On a superficial level, you could

Written by: Subharun Mukherjee
Published on: 21 Aug, 2019
Customer Engagement

How to Ruin Your Mobile App: Worry About Customer Retention Tomorrow

Every so often, we encounter marketers at hot new startups who ask the inevitable question: “How do I growth hack

Written by: Shivkumar M
Published on: 15 Aug, 2019
Customer Engagement

Using Emotional Branding Effectively

It’s basically mind control.  Everything from your icon, design, and user experience can be optimized through emotional branding to establish

Written by: Subharun Mukherjee
Published on: 13 Aug, 2019
Customer Engagement

User Acquisition Starts with Retention

We’ve said it so many times, it’s basically our company mantra: Retention is the foundation for growth.  From a sheer

Written by: Shivkumar M
Published on: 08 Aug, 2019
Customer Engagement

NPS Metric: Why Your App Shouldn’t Just Rely On This Measurement

If you’ve ever answered the question “How likely is it that you would recommend our mobile app to a friend

Written by: Shivkumar M
Published on: 07 Aug, 2019

Please enter a valid work email

Smiling Woman Holding Phone