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Niddhi Shah, Director of Strategy and Operations for the Customer Success Team, oversees multiple programs including the Center of Excellence, Customer Advocacy Programs, and improving product adoption.
The landscape of customer engagement is undergoing a monumental shift. This is being driven by a new generation of customers
From big tech and investors hyping it up and industry skeptics predicting doomsday to the LinkedIn thought leadership posts written
Want to understand your customers better? Learn how RFM analysis can help you segment your audience by value, uncover key
Customer lifetime value (CLV) is a metric that estimates how much revenue an average customer is worth to your company
The language of business is money. The latest marketing campaign budget will only be approved when past campaigns have shown
Niddhi Shah is CleverTap’s Director of Success Strategy and Operations within the Customer Success team and has led some particularly
Fintech (financial technology) is an exciting and ever-evolving industry. As digital payments become increasingly popular, there’s been an increased demand
We launched CleverTap University (CTU) recently to provide our customers with a valuable resource on how they can elevate their
Retention is what determines category leaders. It’s been called the One Growth Metric that moves the needle where it matters.
Free Customer Engagement Guides
Join our newsletter for actionable tips and proven strategies to grow your business and engage your customers.
