How often does love come into the picture when teams are building mobile apps?
Love may seem like a dopey thing to talk about when it comes to creating successful mobile apps, but the truth is, people have to love a mobile app in order for it to break into the market.
Love is what makes an app successful.
SC Moatti, investor, entrepreneur, visionary, and former Product Leader at Facebook, believes it’s time for mobile app teams to develop useful solutions that people adore.
“I invest in companies building products that count, products that transform lives and create value at scale.” -SC Moatti
In an era where everyone has a mobile phone and companies are savvy about collecting data, how can you create apps that people love?
Before we dig deep into how to create mobile apps people love, we have to address the mobile landscape.
According to Moatti, there have been three waves of mobile innovation, and we’re currently in the third wave.
In wave 1, mobile devices became ubiquitous. There’s now a phone in everyone’s hands. “This was the era of Nokia and Blackberry,” explains Moatti.
In wave 2, we started collecting data about our users. “This was the era of Facebook and Instagram,” she says. “Mobile apps have allowed us to keep track of everything someone is doing — where they are, who they talk to, what their schedule looks like.”
In wave 3, we’re now learning to do something useful with what the first two waves gave us. Moatti believes doing something useful means disrupting complex industries like enterprise services, consumer health, and infrastructure software.
In today’s mobile world, you have access to all kinds of data. You can pinpoint the exact location of your users, what they’re doing, even how many meetings they have on their calendar.
According to Moatti, it’s on you to interpret this data to better understand your users, their context, and their real identity.
“When people ask me about the essence of mobility, I tell them it’s about understanding a user’s real identity, as well as their context,” she says.
In order to build great products, you need to think about how what you’re building takes into account another human’s full identity and context.
At Facebook, Moatti was privy to many counter-intuitive successes that took context into account.
“We started sending people push notifications when their friends are having a birthday,” she explains. “We were worried because we realized that on average, Facebook users had 130 friends. So that meant they’d get a push notification once every two days, which is quite a lot.”
Although Moatti’s team thought these push notifications might annoy users, it turned out to be one of the best performing notifications released during her time at the company.
“People use Facebook to stay close to their loved ones,” she adds. “So alerting people to the birthdays of their most precious friends and family members worked well on the platform.”
In order to be successful on mobile, you have to understand what matters to your users, why they’re using your app, and offer the right push notifications at the right time.
The Psychology of Insanely Addictive Apps
Mobile apps have the ability to gather a staggering amount of data — they can track the most intimate details of a user’s life by accessing health data, calendars, photos, and contacts.
But users aren’t always ready to give these permissions away.
According to Moatti, you have to be strategic about how you ask for permission. “If asking permission is mission critical to the experience, ask as early as possible,” she says.
Take WhatsApp, an instant messaging service. “WhatsApp doesn’t function well unless it has access to sending you push notifications,” said Moatti. “Obviously I know that when you get your message you’ll reply. WhatsApp doesn’t let you use the service without giving you access to push notifications because it’s too essential to the service.”
If it’s mission critical, ask as early as possible.
If you ask users for permission to access everything right away, they’re likely to be turned off. “That’s why you want to ask as late as possible for anything that isn’t mission critical,” explains Moatti.
For example, if you want to send photos using WhatsApp, you have to give the app permission to access your photo library. But this isn’t something WhatsApp asks you to do right away.
Instead, WhatsApp waits to request permission until you try to send a picture to a friend using the app. At the last possible moment, WhatsApp asks for permission.
Moatti subscribes to the mind, body, spirit framework for building great mobile products that people love.
“We all want to look good, to have mobile products that are beautiful and efficient, and we all want to have a meaningful life,” she says.
Here’s how to build mobile apps that fit within Moatti’s go-to framework:
When it comes to building great mobile products for the enterprise, Moatti suggests considering both internal and external transformation.
An external transformation is the process of creating new mobile products and experiences for your users.In order to build products that people love, you have to build products that are extensions of ourselves. —SC Moatti Click To Tweet
“This is a human-first approach to building technology. You have to think of how you can provide users with a version of their best selves.”
On the other hand, internal transformation is creating a mobile-driven culture within your company.
“Company leaders have to make sure their employees know how to build mobile products that people will love,” explains Moatti. “The culture of the company needs to change radically if you want a mobile transition to be successful.”
For example, Uber and Lyft rely on mobile to deliver their product, which is cars on demand. They depend on an internal culture of putting mobile first in order to build experiences that resonate with users.
Technology is constantly changing how users interact with products, and Moatti has seen first-hand that underestimating the power of these transformations can lead to catastrophe.
“Facebook would’ve been dead if it had not gone mobile.” she says. “Many big companies were basically put out of business for not adapting.”
For some, it may seem easy to sit back and rest on a business that’s already been built. But the savviest companies keep a close watch on the changes in the landscape — and adapt accordingly.
As Moatti says: users haven’t changed. “Nothing is different about today’s users,” she says. “These are people.”
SC Moatti is a Silicon Valley investor, entrepreneur & visionary.
She is the managing partner of Mighty Capital, a Silicon Valley venture capital firm, and Products That Count, one of the largest communities of product managers, leaders, and entrepreneurs in the world.
Previously, she built products that billions of people use at Facebook, Nokia, and Electronic Arts. She also serves on boards of both public and private companies, including mobile technology giant Opera Software.
An award-winning bestselling author, Moatti frequently gives keynotes on business and technology and has been featured in The Wall Street Journal, Harvard Business Review, and NPR. She lectures at Stanford Graduate School of Business, where she earned her MBA and has a Master of Science in electrical engineering.
Andrew Chen, one of Uber’s top executives, called SC “a genius at making mobile products people love.”
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