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  • Customer Engagement

    What Is Customer Retention & How to Improve It

    Customer retention is a measure of a business’s ability to keep existing customers and encourage repeat purchases. From a marketing

    Written by: Subharun Mukherjee
    Published on: 22 May, 2026
    CleverTap

    Push Notification Templates: Turning Every Lockscreen into a Smart, Immersive Brand Billboard

    We check our phones, on average, over 100 times a day. For a marketer, each of those glances represents a

    Written by: Agnishwar Banerjee
    Published on: 21 May, 2026
    Customer Engagement

    12 Best Omnichannel Customer Engagement Platforms for Customer Retention and Growth

    When every channel is running its own clock, customers hop.  An average customer hops 9 channels to talk to a

    Written by: Agnishwar Banerjee
    Published on: 20 May, 2026
    Customer Engagement

    10 Best Customer Retention Platforms for B2C Brands

    The churn numbers on your OKRs aren’t exactly a sign of failing retention strategies; it’s a byproduct of diminishing engagement

    Written by: Sagar Hatekar
    Published on: 14 May, 2026
    Customer Engagement

    How to Calculate Customer Retention Cost (CRC): Formula, Examples, and Optimization Guide

    Customer retention is often associated with stronger profitability and long-term growth. But retaining customers also requires ongoing investment across lifecycle

    Written by: Agnishwar Banerjee
    Published on: 12 May, 2026
    Data and Analytics

    Data Warehouse Integration for the Agentic Era

    In growth marketing, data has an expiration date. A user may become newly eligible for an offer or unlock a

    Written by: Agnishwar Banerjee
    Published on: 04 May, 2026
    Customer Engagement

    Songkran 2026: 6 Customer Engagement Strategies for E-Commerce Brands to Win Big

    Every April, Thailand transforms into a vibrant stage of celebration, tradition, and commerce. Songkran, the Thai New Year, has long

    Written by: Marc-Antoine Hager
    Published on: 09 Apr, 2026
    Customer Engagement

    Top 12 Braze Competitors & Alternatives

    Braze has earned a strong reputation in the customer engagement space. It is recognized for its mobile-first, multi-channel engagement tools

    Written by: Agnishwar Banerjee
    Published on: 06 Apr, 2026
    Customer Engagement

    Insider One vs Agentforce Marketing (Previously Salesforce Marketing Cloud): Which Is Better?

    Marketing teams today are under pressure to do a lot more than send campaigns. They need a platform that can

    Written by: Agnishwar Banerjee
    Published on: 06 Apr, 2026
    CleverTap

    Agentic AI in Marketing: Why CMOs Must Rethink Strategy, Scale, and Systems

    The conversation around AI in marketing has quickly shifted from “Will it change marketing?” to “How fast can we adapt?”

    Written by: Mrinal Parekh
    Published on: 01 Apr, 2026
    Customer Engagement

    15 Best WhatsApp Marketing Platforms for Scalable Customer Engagement

    WhatsApp has quickly become one of the most effective customer engagement channels, with consistently high open and response rates. But

    Written by: Sagar Hatekar
    Published on: 31 Mar, 2026
    Marketing Strategies

    10 Best IPL 2026 Marketing Strategies to Drive Engagement & ROI

    The Indian Premier League (IPL) has evolved into India’s biggest marketing stage, with ~620 million viewers expected in 2026 and

    Written by: Subharun Mukherjee
    Published on: 30 Mar, 2026

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