Your mobile customers can be tough to engage with. Especially with the amount of messages they receive on a daily basis. So for the past few months, our team has been working on building new ways for you to send richer notifications and deliver better mobile experiences.
There are no questions about it. The content you choose to put inside your push notification plays a significant role in whether a user clicks through or ignores your message entirely.
This content is why rich notifications can be so powerful for increasing user engagement. They can complement your message in a variety of ways that help to improve CTRs.
So, we added a few new types of content you can create and insert into your iOS notifications.
We get it. You need your users to take action.
That’s why we added a simple way to insert button-like actions right into your Android push notifications.
-Want a user to act on a message? Not a problem.
-Want a user to go to their shopping cart and complete a purchase? Piece of cake.
Here’s exactly how you can add actions to your next Android campaign.
Actions are set, notifications are more actionable, and now your users have more guidance on what you want them to do.
We know you would love it if all your users saw your push notifications.
But the truth is:
Not every message you push to your mobile users will get noticed.
You may need a way to draw more attention to those must-see notifications your users can’t miss.
On Android you can set a priority level for each notification to influence how prominently it gets displayed. The higher the priority, the more noticeable it will be.
Use for urgent, time-sensitive notifications. These notifications will get higher placement inside the user’s tray and appear as heads-up notifications.
Use for important communications that require a extra attention such as chat messages. These will also appear as heads-up notifications and be given a higher priority in the user’s tray.
Use for the majority of your messages that are not time-critical such as general notifications and promotional offers.
You can set these priority levels right from the CleverTap dashboard as you create your Android campaigns.
To give you the best experience possible, we’ll be rolling these new features out over the course of the month. We know you’re excited to get started, so if you want to get a feature activated ASAP, ping your success manager.
We can’t wait to get your feedback and look forward to having you experiment with new ways of using CleverTap.
If you have any questions or comments, go ahead and add them in the comments section below OR shoot us a message on Twitter.