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Voice is a mission-critical channel for businesses and can be used to close transactions or to generate interest. But is your voice channel secure and does it provide you the full user context? If you use voice as a channel outside of your app or web experience, your call is possibly labeled “spam” even before someone answers!
A customer has booked a cab and wants to communicate with the driver in order to share their location or for updates on the ETA. The customer doesn’t want to share their contact number with the driver for privacy reasons and is looking for a secure and trustworthy means of communication.
Signed Call provides the customer with a secure, contextual, and trusted in-app channel for voice communication, letting them contact the driver without sharing their phone number. The call-masking feature ensures full privacy and security and helps the app build trust with their customers.
A customer has placed their grocery order on a delivery app and raises a query to reschedule the delivery date. The customer gets a call from the customer care executive but misses it, as they were busy.
Signed Call comes with a pre-built missed call solution, wherein a customer can place a request for an in-app voice callback to the customer care, if they missed the call for some reason. Also, the customer doesn’t have to set context with the representative, paving way for a speedy issue resolution and a superior customer experience.
The order id and account name/id is automatically captured when the in-app call request is placed, thus ensuring a highly personalized and contextual interaction.
A Bank customer gets a call from the company representative, asking the customer to upload certain confidential documents in order to complete the loan application process. The customer is not sure whether the caller is authentic or not.
Signed Call enables an authentication layer over the call screen, between the app and the end customer that ensures authenticity of the calling party. Because the call originates from the app and phone numbers are not shared, the customer can be sure of the authenticity. Thus, it improves the call success ratio by building trust towards your brand.