Voice Communication Challenges

Voice is a mission-critical channel for businesses and can be used to close transactions or to generate interest. But is your voice channel secure and does it provide you the full user context? If you use voice as a channel outside of your app or web experience, your call is possibly labeled “spam” even before someone answers!

User mistrust & broken experiences
Limited personalization due to lack of context
Missed opportunities due to unreachability
Inefficient & difficult to integrate

Why Signed Call is the Perfect
Choice

Converse in More Than 68 Languages
Enhanced Conversion Rates

Real-time metrics for voice engagements including calls generated vs. actual conversations, trends of peak hour calls and much more.

Engage With Conversations
Improved Trust & Context

Make secure, compliant in-app voice calls without the need for sharing phone numbers, preventing spam and enabling contextual and personalized experiences that are trusted by your customers.

Engage With Conversations
Higher ROI

No hidden charges and guaranteed savings on existing PSTN calls and number masking solutions. Achieve best-in-class call success ratio, voice quality, and latency rate without the spend.

Engage With Conversations
No-code Implementation

Hassle free, easy to implement solution with a lightweight common SDK for voice. You also get pre-built use cases (missed calls, network switches, user busy and more), inbuilt call screens for incoming, ongoing and outgoing calls, so you can start without any development effort.

CAMPAIGN TESTING
SIGNED CALL USE CASES

Ride Hailing

Challenge:
A customer has booked a cab and wants to communicate with the driver in order to share their location or for updates on the ETA. The customer doesn’t want to share their contact number with the driver for privacy reasons and is looking for a secure and trustworthy means of communication.

Solution:
Signed Call provides the customer with a secure, contextual, and trusted in-app channel for voice communication, letting them contact the driver without sharing their phone number. The call-masking feature ensures full privacy and security and helps the app build trust with their customers.

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GUIDED FRAMEWORKS
SIGNED CALL USE CASES

Delivery or
On-Demand Services

Challenge:
A customer has placed their grocery order on a delivery app and raises a query to reschedule the delivery date. The customer gets a call from the customer care executive but misses it, as they were busy.

Solution:
Signed Call comes with a pre-built missed call solution, wherein a customer can place a request for an in-app voice callback to the customer care, if they missed the call for some reason. Also, the customer doesn’t have to set context with the representative, paving way for a speedy issue resolution and a superior customer experience.

The order id and account name/id is automatically captured when the in-app call request is placed, thus ensuring a highly personalized and contextual interaction.

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CAMPAIGN TESTING
SIGNED CALL USE CASES

Fintech

Challenge:
A Bank customer gets a call from the company representative, asking the customer to upload certain confidential documents in order to complete the loan application process. The customer is not sure whether the caller is authentic or not.

Solution:
Signed Call enables an authentication layer over the call screen, between the app and the end customer that ensures authenticity of the calling party. Because the call originates from the app and phone numbers are not shared, the customer can be sure of the authenticity. Thus, it improves the call success ratio by building trust towards your brand.

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See Signed Call in Action

For a full fledged demo and to discuss your use cases, email signedcall@clevertap.com
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