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If you’re not using instant messaging to connect with prospects and customers, you’re missing out on a tremendous channel for potential engagement and revenue. That’s because instant messaging and texting have become the primary way that people share information. What’s more:
The rise of messaging apps as a communication tool for both personal and business use has been a game-changer in recent years, and riding that wave is WhatsApp — one of the most popular messaging apps in the world. WhatsApp has over two billion active users, over half of whom check the app daily.
We’re proud to announce that CleverTap is now an official WhatsApp Business Service Provider (BSP), giving CleverTap customers the competitive advantage of reaching out to their users with hyper-personalized, in-the-moment WhatsApp notifications through omnichannel campaigns, all from a single platform.
This native integration with WhatsApp enables you to build, test, and track WhatsApp campaigns from a single platform without the need for third-party integrations. Forget having to rely on multiple integrations to build your WhatsApp campaigns. Now you can benefit from:
This is a game-changer for businesses looking to streamline communication channels and consolidate their martech stack to improve the customer experience. You gain the advantage of delivering a superior customer experience through synchronized messaging across channels optimized for maximum impact using both campaign and behavioral analytics. You can use the WhatsApp channel to deepen customer relationships, through two-way conversations at scale — all from a single dashboard.
Here’s how brands across verticals can leverage our WhatsApp solution to increase conversions and elevate engagement.
|Industry||Use Cases||Impact Metric|
|Travel & Hospitality||Increase customer satisfaction|
|Food Delivery||Increase user engagement|
|Streaming Media/OTT||Increased user engagement |
Increase customer advocacy
Improve customer experience
|Ride Hailing Apps||Increase user engagement|
|Telecommunication||Increase user engagement|
Increase customer satisfaction
|Edtech||Increase user engagement|
You can make the transition to CleverTap with ease while still keeping your WhatsApp business account intact, along with your quality rating, account status, and approved templates. Switch over without any downtime or service disruption.
This feature is now available to all CleverTap customers as part of the WhatsApp add-on. To know more about WhatsApp capabilities on CleverTap or if you are interested to book a demo and see it in action, you can check out the link here.