General

Geofencing Marketing and How to Optimize User Experience [Infographic]

When first introduced to the word geofencing, you might think of an especially large picket fence or an international sword fighting competition. Geofencing, however, is neither of these.

Delve into how to use geofencing marketing to optimize UX or simply jump to our infographic below.

What is Geofencing?

Geofencing utilizes location data to establish a virtual territory. When a user crosses the virtual geofence into the established boundary it triggers a location-specific push notification, in-app message, SMS text, or another medium to contact the customer.

For example, as a customer nears a retail store at the mall, they cross the company’s established geofence triggering a push notification offer for a limited-time discount.

A geofence makes it possible to target customers in a specific proximity to any physical location, whether it’s near a retail store or within an airport terminal. This hyper-targeted location-based marketing tactic can be a key driver to funnel business through the door.

Another useful strategy when utilizing a geofence is to track when and where users were messaged within the geofence, giving further insight into customer receptiveness and behavior. Geofencing can not only signal when a user enters the perimeter but also how long they remained within the area and when they left.

How Geofencing Works

How geofencing marketing works post image with blue map and geofenced user

Mobile app marketers can establish a geofence using parameters including latitude, longitude, radius, and duration within a mapping service like Google Maps.1 When creating a geofence, it’s also common to include specifications for monitoring behavior such as entering, dwelling, and exiting the geofenced area.

Once the geofence has been “built,” the app can take action when an installed device enters the perimeter, initiating a message or sequence of messages to deliver information, offers, or reminders of the business or service. When implementing a geofencing strategy, it is important to consider the time-sensitive nature of a customer’s presence within a geofenced area.

The goal of geofencing is to provide useful and valuable messages that will enhance the user’s experience in real-time. If uninterested, overwhelmed, or otherwise prompted, the user can disable location-based services or uninstall the application entirely.

Geofencing in Action: Common Applications

Geofences are typically enabled in areas of high commercial intent such as malls, shopping centers, and airports. Retailers can utilize their geofence strategy, among other location-based marketing tactics, to send special offers to customers within the designated area and drive more traffic to their brick and mortar storefronts.

Geofencing can also be implemented within a residential neighborhood. For example, a real estate application sends neighborhood-specific information directly to a potential buyer while they are still within the area.

Marketing teams can also use geofence data to signal when a particular user visited or patronized a particular location. This data allows for relevant retargeting, known as retro-fencing.

Other use cases of geofencing are business intelligence, analytics, research, and even emergency alert systems. If a restaurant or cafe is interested to know how often customers come back and how long they stay, geofencing offers a way to track these metrics without interrupting the customer with a notification.

Are Geofencing and Geolocation The Same?

While not the same, it can be easy to confuse these terms since geolocation is actually used within geofencing — it’s geo-inception.

Geolocation is the process of identifying the geographic location of an object, such as a mobile device. Since geofences are built with the goal of utilizing mobile device geolocation data, it is a rather important term in the grand scheme of geofencing.

Geolocation returns exact longitudinal and latitudinal coordinates, often using global positioning systems (GPS). Geolocation data can also be extracted from other sources, including internet protocol (IP) address and even the Exchangeable Image File Format (EXIF), among other wireless positioning systems.2

Geotargeting, on the other hand, is a way to segment advertising and marketing efforts based on customer location. Some geolocation data, like the IP address method, returns broad location data such as a zip code. While this can still be useful to know what city a customer is in, geotargeting using more accurate geolocation methods can allow marketers to retarget people who frequent a certain area.

Why You Should Use Geofencing

When implemented properly, a geofencing strategy can offer a unique user experience that makes a lasting impression. With the highly targeted approach to marketing that geofencing offers, marketers can provide more relevant messages to users at the ideal time.

Many brick and mortar retail stores have struggled to see a return on investment from their digital marketing efforts. Geofencing is perhaps one of the most effective digital marketing strategies to actually bring customers through the door of a physical location.

Geofencing can also be implemented to divert potential customers of a competitor and convert them into customers. Geo-conquesting, as this is known, is an effective strategy for bringing in traffic that would otherwise be lost to a rival.

Geofencing Examples

geofencing marketing example icons airplane musuem restaurants theater

Airports

A travel app creates a geofence within the airport terminal to alert passengers with relevant gate changes, delays, and boarding passes. The relevance of these notifications and information may increase engagement with the app and relieve stress for the user.

Restaurants

A restaurant utilizes geofencing in their mobile strategy to message customers in the area when happy hour ends and dinner specials begin. The restaurant can also implement a retro-fencing campaign to target previous patrons of happy hour, increasing the chances of a return visit.

Theaters

The local theater employs geofencing marketing to fill empty seats by updating patrons in the area with movies starting soon and last minute offers. The theater can also geofence another movie theater in the area with special offers for customers who choose to make the trip between the two theaters.

Museums 

Museums are limited by the amount of information a visitor can and will read before moving on to the next exhibit. A museum can utilize geofences to provide supplemental audio and visual information that extends beyond the physical display.

Brands Effectively Using Geofencing

Whole Foods  

The grocery chain implemented a geo-conquesting campaign to target mobile ads to users near competitor grocery stores. Geofences were also established around health-oriented stores, while not direct competitors of Whole Foods, increasing relevance. Whole Foods saw a 4.69% post-click conversion rate which is triple the industry average. 3

Florida Tourism

The department of tourism in Florida utilized geofencing to target local patrons for major league baseball games at home and retro-fencing to target previous attendees over the last year. The campaign saw a 0.30% click-through rate, which is more than 3X the tourism industry average CTR of 0.08%.4

Scion

The auto dealer established a geofencing campaign to target mobile users in the market for a new car. Scion combined location data with mobile search to reach the most relevant prospective customers. The geofencing methods increased engagement with the scion landing page by 120%.5 

Geofencing is a mobile marketing strategy that has a real impact on the physical world. By implementing location-based proximity marketing into your mobile marketing strategy, it’s possible to see usage of your product grow in real time or increase in-person visits to your physical location.

geofencing infographic with tips for mobile marketing

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