If you are like most mobile app marketers, your users are like Captain Jack Sparrow from the Pirates of the Caribbean.
While I am reasonably sure that they are not pirates in the high seas, chasing buried treasure and getting worshipped as a God by cannibals, their in-app behavior can be unpredictable, bordering on the inscrutable.
As a result you are reduced to asking questions such as:
Often, there isn’t the right data and insights to answer these and other questions – leaving you feeling like this:
As Jack Sparrows for your users, you are practically sailing blind without any idea why your app attracts or repels users.
This unpredictability in engagement is bad for business and makes it hard for you as a marketer to predictably run high impact campaigns.
So how do you get out of this sticky situation?
One of the simplest ways to figure out your engagement metrics is to follow Andrew Chen’s advice and
“Figure out what you are trying to do and what the expected behavior is around it. Only once you have that should you then ask yourself how you’d validate and test it using metrics.”
The actual engagement metrics for an app which lets you fill out your taxes is going to be very different from a mobile game, which would have no commonality with a productivity app.
But regardless of what your app does, here are some broad metrics you should consider for measuring engagement:
Once you have crunched the numbers and understood where you are at as far as app engagement is concerned you can start by improving your messaging and your targeting options. Here are some ideas that have worked well for our clients.
1. Test push notifications
Clevertap clients send billions of monthly push notifications to users using our platform. Done the right way, we have found push notifications to be highly effective in driving user engagement across multiple industries.
Our data tells us that the CTR of push notifications depend on multiple variables including industry, time of the day, trigger words, and even presence/absence of emojis.
We have found that Android users are most likely to open push notifications sent by apps in the Deals and Coupons category. For apps in Food and Delivery category, the CTR on a push notification is highest if the number of words is between 7 to 45 characters.Data driven push notifications increase DAUs, shorten session interval & increase conversion rates. Click To Tweet
2. Personalize marketing messages
While I don’t want to repeat the cliche about users responding to right messages at the right time in the right context, most marketers are still behind the user expectation curve when it comes to personalization of marketing messages.
If you have an ecommerce app, it’s not enough to send an email three days after they have abandoned the cart.
You have to drill down deeper, keeping in mind their past user behavior, their preferences, and sometimes even their location while A/B testing the subject line if you want to improve the chances of they opening your email, clicking on it, and completing the desired action.
Personalization improves the CTR of marketing messages & improves core direct active user numbers. Click To Tweet
3. Make App Onboarding great again
Much ink has been spilled on the need to improve user onboarding flow for higher app engagement.
While no one disputes the need to improve onboarding, what many app marketers and app makers seem to miss is the imperative to make onboarding flows user centric instead of product centric.
In this context Samuel Hulick from UserOnboard lays down some core onboarding principles which everyone should abide by:
4. Embrace Retargeting
Marketers love retargeting, aka “those creepy ads which follow you across the Internet” .
In the context of mobile apps retargeting ads can win back users who have tuned out, highlight features of your app which they might not have used so far, and improve engagement and sales by offering coupons or discounts.
You can get started with retargeting using Facebook: Clevertap lets you create Custom Facebook audiences from inside the dashboard based on user behavior.
Beyond Facebook you can run retargeting ads on Google AdWords, and also use other tools like AdRoll, Chango, Perfect Audience, Triggit and Retargeter.
This blog post gives you a number of options for increasing the ROI of your retargeting campaigns but if you want a TL;DR version:
However, there’s no denying the fact that with so many variables dictating app engagement, many of which you have no control over, it’s not easy to maintain your pole position for all times to come.
For instance, instead of ranking games only by the number of downloads Google Play Store will also take into account how engaging they are. If a central part of your marketing strategy so far has been to focus on only the number of downloads you might have a lot to catch up on.
Instead of wringing out a few percentage points in engagement from a poorly designed product you would be better served understanding why certain apps are so addictive and habit forming, and see how you can replicate that same behavior in your app.
Once you have that down pat, your users will turn from Jack Sparrows to Will Turners, whose behavior is less erratic and more predictable.
The Psychology of Insanely Addictive Apps