Virtual Panel : Customer Retention is the New Growth

The Thai mobile market has evolved rapidly over the last few years. Customers prefer thoughtful and meaningful engagement over persistent campaigns that lack relevance and personalization.

Join us in this virtual panel discussion as two leading experts on the Thai mobile market walk us through what’s changed over the years and what’s in store.

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What to Expect from this Virtual Panel

  • How the Thailand market has evolved over the years and what 2020 has in store
  • How Thai B2C businesses weave customer retention strategies into their growth plans
  • Are discounts still the winning strategy or is there a bigger play that B2C apps should consider?


Dr. Dangjaithawin (Orm) Anantchai

Managing Director, COO of INTAGE Thailand

Orm is one of Thailand’s foremost marketing research consultants of consumer insight and branding. She was president of the Thai Marketing Research Society from 2013 to 2014 and now serves as panel trainer and coach of the Marketing Association of Thailand, SME as well as a lecturer at various universities.

Mr. Navik Numsiang

CEO & Founder, Sundae Solutions Co., Ltd.

Navik Numsiang is the CEO and co-founder of Sundae Solutions. Navik specializes in building online digital businesses and has been helping digital-first brands for over 20 years. He is also a lecturer and a columnist for many institutes and writes about CRM/CX and digital marketing.

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