ENHANCE CUSTOMER EXPERIENCE

Build Stronger Customer Relationships Through Conversations

Be Where Your Customers Are
Be Where Your
Customers Are

Increase your reach with WhatsApp — one of the most popular messaging apps with 2 billion users worldwide.

Engage With Conversations
Engage With
Conversations

Live chat with users on WhatsApp to quickly resolve customer queries.

Converse in More Than 68 Languages
Converse in More Than
68 Languages

Send notifications in your customers’ preferred language, including: Arabic, Hindi, Indonesian, Portuguese, Spanish, and many more.

WHATSAPP CAMPAIGNS

Engage Meaningfully with WhatsApp

Delight users with individualized messages and instant replies on the world’s most popular messaging app.

Email
Advanced Personalization
Deliver relevant and contextual messages based on past behavior, preferences, profile information, and real-time user actions.
Analytics
Identify trends and track user behavior to fully understand what customers do in your app, then engage for real impact.
Omnichannel Engagement
Integrate WhatsApp with other channels on CleverTap to deliver a unified customer experience from a single dashboard.
Auto Responders
Reduce response time by automating replies to commonly asked questions.
COMPLETE SOLUTION

Everything You Need to Win at WhatsApp Marketing

Engage
Engage
Create automated and manually triggered campaigns to send promotional WhatsApp messages.
Respond
Respond
Engage in two-way communication with customers to quickly resolve issues and respond to queries.
Analyze
Analyze
View real-time, actionable campaign analytics, including sent, read, and
replied to metrics.

Why WhatsApp with CleverTap?

Be Where Your Customers Are
Plug & Play

Get started with hassle-free integration and step-by-step guided onboarding.

Be Where Your Customers Are
Orchestration

Automate and trigger campaigns at the right moment, based on past as well as real-time user actions.

Be Where Your Customers Are
Rich Media Support

Create high-impact messages with interactive and rich media attachments like images, GIFs, and videos.

Be Where Your Customers Are
Interactive Templates

Build engaging templates with quick reply and call-to-action buttons.

Be Where Your Customers Are
Easy Migration

Keep your WhatsApp business account intact along with your quality rating, account status, and approved templates for an easy move.

Be Where Your Customers Are
Segmentation & Deep Analytics

Take advantage of AI/ML-powered segmentation capabilities along with actionable customer insights in CleverTap, to deliver the right message at the right time.

Be Where Your Customers Are
Personalization

Send relevant & targeted messages powered by personalization and segmented by user behavior.

Be Where Your Customers Are
Omnichannel

Engage users across multiple channels in sync with each other to deliver consistent customer experiences.

“

For a business that is poised to grow 150% YOY, having a strong CRM model and the right partners like CleverTap is key for us to sustainably achieve this growth and drive luxury e-commerce adoption in India.”

Gitanjali Saxena  | 
Business Head- Global Luxury, Tata CLiQ Luxury
Tata CLQ
“

CleverTap’s features have been a game changer for us. We are a lot more informed about our users’ preferences and expectations. The platform helps us create a robust mobile marketing strategy that is crucial to the success of our business.”

Aditi Mohanty  | 
Manager Digital, Vodafone
Secure & Scalable

Trusted by today’s biggest mobile apps

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+

16

  Billion

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  Billion