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    • Autoresponders Testing Tool for WhatsApp

    July 22, 2020

    WhatsApp autoresponders can now be tested before they go live for customers; this makes QAing autoresponders easy. To test, send anticipated questions an end-user might type in and verify the accuracy of the autoresponder reply in the chat window. Then, adjust the FAQs to ensure customers receive the correct responses to their queries on WhatsApp.

    The enhancement is available with WhatsApp Add-on.