Elevate Customer Engagement for Banks in India with AI

About the webinar: 

Welcome to BigLeap ProductJam, a forum for marketers, product managers, and customer experience leaders to ‘Explore, Learn, and Lead.’ In this edition, we focus on banking leaders and professionals in India.

57% of banking execs lack data unification—are you missing out on the bigger picture too? With AI, Indian banks can bring together data, enhance personalization, and create seamless customer journeys. Transform insights into action and boost loyalty like never before!

Dive into the future of banking in India with Axis Bank and CleverTap! Explore how you can elevate the bank’s customer engagement strategies through omnichannel, personalized experiences across onboarding and transaction processes—all while reducing churn.

Discover why AI is essential for delivering hyper-personalized, omnichannel, and value-driven experiences. Gain insights into Axis Bank’s strategy and explore CleverTap’s framework for building excellence in customer engagement for banks.

Key Highlights:

• Customer-First AI Banking: Explore how AI shifts banks from transactional to relationship-focused engagement and how to strategize with this shift.

• Axis Bank’s Customer Engagement Strategy: Learn how Axis Bank leverages AI for targeted, emotionally resonant customer interactions, driving significant engagement and growth.

• AI Opportunities & Challenges: Discover AI’s potential for personalized engagement and the hurdles like data silos, data privacy and outdated legacy systems.

• CleverTap’s Core Framework & Future Trends: Uncover CleverTap’s framework to help banks build excellence in customer engagement.

Speakers

• 

  Oajsvi Singhal

  Vice President, Axis Bank

• 

  Shivkumar

  Director, Product Marketing