Orchestrate Omnichannel Customer Experiences to Maximize Customer Lifetime Value

Make every interaction count with personalized campaigns that engage and convert across multiple channels

2,000+ Brands Trust CleverTap

How the platform helps build a Robust Omnichannel Strategy

Customer Data and Analytics

Build a 360° customer view, segment by actions, and analyze behavior through cohorts, funnels, and pivots to measure campaign impact.
Campaign Orchestration

Orchestrate campaigns across the customer lifecycle to deliver a unified, cross-channel experiences.
Experimentation and Optimization

Improve campaign results through continuous testing and drive channel journeys with AI-powered experimentation.
Personalization

Create engaging templates, recommend product categories based on similar customer transactions, and deliver contextual experiences in campaigns.

Be Where Your Customers Are

Deliver an omnichannel customer experience by expanding your reach and engaging effectively with a broader channel mix and deeper channel capabilities.

Push Notifications

Use our push notification platform to send personalized, rich-media push notifications that keep users hooked on your app.

Email

Craft personalized and interactive email experiences with our versatile editor.

Create contextual conversational experiences across the customer lifecycle. Use images, GIFs, and videos that enable customers to take immediate action with quick-reply and call-to-action buttons.

Web Messaging

Supercharge growth with real-time, and contextual web experiences, to engage with your website visitors seamlessly and deliver a truly omnichannel experience.

In-App Notifications

Deepen customer relationships with content-rich in-app messages that amp up the user experience.

App Inbox

Make every app launch an engagement opportunity with App Inbox. Much like emails, App Inbox lets you store messages with rich media inside your app.

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Unlock the Value of IntelliNODE

Enhance user sign-ups and initial transactions by identifying the optimum engagement strategy. Experiment and send customers to the path most likely to entice them to start the journey.

Increase purchases, time spent and frequency of app usage by improving conversion rates by experimenting with the content, channel, and time of engagement. Get their attention with offers, products, and updates that really matter to them.

Address drop-offs after add to the cart, viewing content, and so on, with highly contextual experiences. Recapture customer attention by experimenting and identifying the most effective product, service, or content, and restart their journey.

Identify probable referral candidates and convert them with relevant offers. Uncover the right combination of offer, channel, and time of engagement that will transform them into loyal brand evangelists.

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See What Our Customers Say

159% Boost in Revenue

For a business which is poised to grow 150% year-on-year, having a strong CRM model and the right partners like CleverTap is key for us to sustainably achieve this growth and drive luxury e-commerce adoption in India.

Gitanjali Saxena
Business head – Global Luxury

5x increase in 90-day retention rate

CleverTap is an easy-to-use and intuitive tool to engage with customers. It has a wide selection of channels, and also detailed analysis tools to help get insights for all your campaigns. We are also very happy and impressed with the support the customer success team provided.

Maybelle Cheah
Customer Analytics Team Lead at Boost

21% conversion rate

CleverTap helped us understand our customers better by analyzing their behavior. We are now doing data driven changes and enhancements to the Ul/UX to provide a better experience to our app users.

Raffi Tokmakjian
Director Digital Channels

5x increase in CTRs

CleverTap’s impact is clear. Our conversions and traffic have increased over 50% in the last several months. CleverTap is a trusted partner for BookMyShow. Their advanced mobile CRM lets us implement complex yet easy-to-set-up automated campaigns for our users.

Marzdi Kalianiwala
Head – Marketing & Business Intelligence at BookMyShow

22% increase in weekly average users

CleverTap plays a major role in our marketing communication. The big problem that CleverTap helped to solve was in understanding the performance of our campaigns, and based on the performance, results, and data, try to learn new things and maximize our campaign performance.

Rory Geoghegan
Head of product at YouNow

4x Boost in CTR

I loved CleverTap from the moment I started using it. It’s not just a mobile engagement tool, but a tool that is helping apps continue to grow and achieve their objectives.

Natalia Gracia Ocampo
Marketing and Growth Director at Movii

You can trust us with your data

Enterprise-grade standards of data privacy and security, without compromising on speed and scale, our customers rely on us for.

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Leverage the Power of Our Integrations

Frequently
asked questions

What is omnichannel marketing?
- Omnichannel marketing is a customer‑centric approach that connects every touchpoint—online, in‑app, email, push, SMS, offline, and more—so the experience feels like one continuous conversation no matter where a user engages.
How is omnichannel marketing different from multichannel marketing?
- Multichannel simply means you use more than one channel and coordinate a few of them for a campaign. Omnichannel links every channel with the same real‑time customer data so content, timing, and next steps adapt instantly to each individual.
What channels are typically part of an omnichannel strategy?
- A mature strategy spans mobile push, in‑app messages, email, SMS, RCS, WhatsApp, web push, on‑site banners, call‑center or in‑store interactions, and can extend to paid retargeting or voice assistants as long as all share data and logic.
How does a platform like CleverTap unify data from all channels into one profile?
- CleverTap collects data from apps, websites, CRM, and offline systems, stitches them together via identifiers like device IDs or emails, and stores them in TesseractDB™, a database created for customer engagement, so marketers can act on a real‑time 360° profile.
How quickly can I implement an omnichannel strategy with CleverTap?
- With prebuilt campaign templates, native channel integrations, and a no-code, visual journey builder, brands can go live in days—not weeks. Our team also helps accelerate setup, making it easier to launch and scale your strategy.
What is the benefit/impact of using omnichannel marketing with CleverTap
- CleverTap unifies engagement across 15+ channels—push, email, WhatsApp, SMS, and more—ensuring personalized, context-rich experiences at every touchpoint. Brands see up to 40% more conversions, better retention, and higher customer lifetime value by keeping messaging consistent and timely across the user journey.

Orchestrate Omnichannel Customer Experiences to Maximize Customer Lifetime Value

Schedule a Personalized Demo

Thank you for your interest in CleverTap

2,000+ Brands Trust CleverTap

How the platform helps build a Robust Omnichannel Strategy

Customer Data and Analytics

Campaign Orchestration

Experimentation and Optimization

Personalization

Be Where Your Customers Are

Push Notifications

Email

WhatsApp

Web Messaging

In-App Notifications

App Inbox

Unlock the Value of IntelliNODE

See What Our Customers Say

You can trust us with your data

Leverage the Power of Our Integrations

Ready to Strengthen your Omnichannel Strategy?