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    8×8

    About 8×8

    8×8, Inc. (NASDAQ: EGHT) connects people and organizations through seamless communication on the industry’s most integrated platform for Customer Experience—combining Contact Center, Unified Communication, and CPaaS APIs. The 8×8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. For additional information, visit www.8×8.com.

    Categories

    • E-Commerce
    • Message Templates Management

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    8×8 and CleverTap

    CleverTap and 8×8 bring together powerful customer engagement and communication capabilities to help businesses deliver exceptional experiences. CleverTap’s advanced platform enables real-time customer insights, behavioral segmentation, and journey orchestration, while 8×8’s cloud communication solutions ensure seamless delivery of these insights through voice, video, SMS, and chat.

    This partnership helps businesses personalize interactions at every stage of the customer journey, from acquisition to retention. For example, CleverTap can identify a user’s preferences or behaviors, such as cart abandonment or product interest, and trigger timely communication via 8×8’s channels, ensuring a personalized and meaningful response.

    Together, CleverTap and 8×8 also empower customer support teams to provide proactive assistance. By integrating CleverTap’s user data with 8×8’s communication tools, businesses can address customer issues swiftly and efficiently. The combination of global scalability, reliable infrastructure, and actionable insights ensures businesses can engage customers effectively, no matter where they are.

    This joint solution optimizes engagement strategies, enhances customer satisfaction, and drives ROI. Whether it’s e-commerce, SaaS, or any other industry, CleverTap and 8×8 create an ecosystem where customer data and communication tools work harmoniously to connect with customers and deliver impactful outcomes.

    Integration Benefits

    • Pre-integrated for SMS with CleverTap Be ready to execute SMS marketing campaigns in minutes using 8x8 as the SMS provider with CleverTap.
    • Pre-integrated for WhatsApp with CleverTap Send templated WhatsApp messages and targeted campaigns using 8x8 as the WhatsApp Business Messaging provider with CleverTap.
    • Unparalleled Security Industry-leading security and compliance with SOC 2 Type II certification, ISO 27001:2013 compliance, Cyber Trust - Advocate Certified by CSA, and HIPAA compliance.
    • Personalized Support 24x7 vendor support from 8x8.